tbjee FAQ — Detailed Answers on Account, Payment and VIP

If the site is loading slowly, start by clearing your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear browsing data, select "Cached images and files" and "Cookies", then refresh the page. If the problem continues, log in at the tbjee login page and contact us directly via live chat — the support team will help you quickly.

The tbjee site works on all modern devices — Android and iOS smartphones, tablets, and desktop computers. For the best experience, use the latest version of Chrome, Firefox, Safari, or Edge. If some features do not display correctly on an older browser version, update your browser.

Yes, the tbjee site is fully optimised for mobile browsers. From slots to live casino and cricket betting — all games are accessible in a mobile browser. The layout automatically adjusts to smaller screens, so no extra setup is needed.

tbjee offers both an Android (APK) and an iOS app. The app must be downloaded through official channels. You can find full details about the app on the tbjee app page. Installing the app gives you notifications, quick login, and an optimised gameplay experience.

If your internet connection drops, refresh the page and log in again. The tbjee system saves your bet position before the disconnection, so when you reconnect the game usually resumes from where it left off. If this keeps happening, try switching from mobile data to Wi-Fi.

tbjee generally accepts a National ID card (NID). If you do not have an NID, a valid passport or driving licence may also be considered. The document photo must be clear and complete, showing your name, date of birth, and photo clearly. You can find the full verification rules on the terms and conditions page.

tbjee typically requests verification at the time of your first withdrawal, before a large withdrawal, or if unusual activity is noticed on your account. Providing accurate information at registration makes this process much faster. Completing verification early reduces the chance of withdrawal delays.

Yes, the name registered on your tbjee account must match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, your withdrawal may be held up. So when registering, use exactly the name on your financial account — changing it later can be complicated.

If your verification is rejected, you will usually be told the reason by email or live chat. The most common reasons are a blurry photo, a cropped document, or a name mismatch. Once you understand the reason, take a clear photo and resubmit. If the issue seems complicated, speak directly with tbjee's 24/7 live chat support — help is available in Bengali.

tbjee treats gambling as entertainment and is fully committed to responsible gaming. If you are struggling to keep your gambling under control, contact the tbjee 24/7 support team. If you want advice from outside, talk to a family member or a trusted friend. You can find detailed guidelines on the responsible gaming page.

Yes. On tbjee you can set a daily, weekly, or monthly deposit limit for yourself. This feature can be activated from account settings or through live chat. It is a useful tool for staying within your budget — once a limit is set, it cannot be exceeded.

Some common signs are — spending more than your budget, repeatedly playing to recover losses, losing focus on daily tasks, or finding it hard to stop playing. If you notice these signs, take a break and talk to tbjee support. Players under 21 are not permitted to play on tbjee.

To request a temporary break (cooling-off) or a longer-term self-exclusion, contact tbjee via live chat or email support. Once self-exclusion is active, it will not be possible to log in to the account during that period. This is a voluntary protection tool that tbjee fully supports.

The tbjee VIP programme has four levels: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; and Platinum — up to 1.2% weekly cashback. Each level comes with its own benefits, and cashback increases as you move to higher levels.

Weekly cashback is a set percentage of your net loss for that week (total lost minus total won). For example: if a Gold member's net loss for the week is ৳20,000, they receive ৳20,000 × 0.9% = ৳180 cashback. This is the maximum amount for that level. Cashback is credited directly to your account.

Beyond weekly cashback, tbjee VIP members receive a personal account manager, access to exclusive promotions, faster withdrawal processing, and invitations to special events. The higher the level, the greater the benefits. VIP members may also receive extra offers during special matches and the BPL cricket season.

Playing regularly and actively on tbjee creates the opportunity to move up to a higher VIP level automatically. Your level is determined by the volume and consistency of your play. Reaching a set turnover amount triggers an upgrade — the support team can tell you your current position and what is needed to reach the next level.

In short: Bronze — up to 0.3% of the week's net loss; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%. Cashback at each level is based on the net loss for that week — cashback does not apply in a winning week. Full details are available on the tbjee VIP page.

On tbjee, withdrawals to bKash, Nagad, Rocket, or Upay — any mobile wallet — are usually completed within 15 minutes to 2 hours. The same timeframe applies to bank transfers. Having your account verified speeds up the process. During peak hours it may take a little longer.

The minimum withdrawal amount on tbjee is ৳1,000. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. If your balance is below ৳1,000, you will not be able to withdraw — play a little more to build up your balance first.

Yes, but the wagering requirement must be met first. Example: a ৳1,000 deposit with a 100% bonus gives a balance of ৳2,000; once you have placed bets totalling 10 times the bonus — i.e. ৳10,000 — the winnings from the bonus can be withdrawn. Bonus balance cannot be withdrawn before wagering is complete.

No. tbjee only processes withdrawals to a mobile wallet or bank account registered in your own name. Sending to another person's number or account is not possible, and this is a mandatory rule for security. If the name on your tbjee account and your wallet match, the process goes through without any issues.

The minimum deposit to play on tbjee slots is just ৳100 — this applies to all methods: bKash, Nagad, Rocket, Upay, and bank transfer. A ৳100 deposit adds balance to your account and you can start playing immediately. There is also an opportunity to receive a 100% bonus on your first deposit of ৳100 or more.