tbjee Responsible Gaming
Gaming is for fun — not to get caught in a habit. tbjee believes every player should understand their own limits and enjoy entertainment in a healthy way.
Our Commitment
tbjee always wants players to see gaming as a form of entertainment, not a way to solve financial problems. Whether it is slots, live casino, or sports betting — it is wise to set a budget and time limit before you start playing.
Our Terms and Conditions cover bonuses and withdrawals in detail, but responsible gaming goes deeper than that — it is directly tied to your mental and financial wellbeing. The idea that a bet will "definitely come back" is dangerous. Every bet is independent, and there is no guarantee of winning.
tbjee places the highest importance on player privacy. Reading our Privacy Policy will show you how we keep your information secure. At the same time, our platform's security measures ensure that minors cannot create accounts or play.
If you have any questions, you will find many answers in our FAQ section. Further down this page we provide some tools and tips to help you play in a healthy way.
Age limit is strictly enforced
The minimum age to participate in any casino or sports betting activity on tbjee is 21. Age is verified during account registration, and additional documents may be requested in cases of doubt. Opening an account in a minor's name or placing bets on their behalf is strictly prohibited.
Tools to keep yourself in control
tbjee offers several control features you can activate at any time. Contact the support team via live chat or email and they will guide you.
Deposit limit
Set a maximum amount you can deposit daily, weekly, or monthly. Decreasing the limit takes effect immediately; increasing it takes effect after a set waiting period.
Session time limit
Decide how many minutes or hours you want to play in one go. When the time is up, your session will end automatically.
Self-exclusion
You can temporarily close your account for a set period. During this time you will not be able to log in or place bets. The account cannot be reopened before the period ends.
Loss limit
If your losses reach a set amount, your account will automatically stop play. This is effective at managing financial harm.
Reality check
A message will appear at set intervals reminding you how long you have been playing. This helps you from losing track of time during a session.
Permanent account closure
If you feel you need to stop playing altogether, let our support team know. The account will be permanently closed and cannot be reopened later.
Request a limit
Fill in and submit the form below and our support team will process your request. You can also make the request directly through 24/7 live chat.
Warning signs
If any of the following appear in your life, it is worth taking your gaming habits seriously.
Chasing losses
Placing bigger and bigger bets repeatedly to win back money you have lost — this is the most common warning sign.
Loss of control
Being unable to stop playing, or feeling restless when you try to stop.
Family and social problems
Gaming causing strain in your relationships with family or friends.
Financial pressure
Placing bets with money meant for essential expenses or with borrowed money.
Where to get support
If you are struggling, you do not have to face it alone. Family, friends, and professional support are all effective options.
tbjee 24/7 live chat
Contact our support team in Bengali or English at any time. Self-exclusion and limit requests are processed promptly.
Email support
Alongside live chat, you can also reach us by email. Write your responsible gaming request in Bengali and send it to us.
Family and professional advice
Tell a trusted family member or friend. If needed, seek advice from a mental health specialist or counsellor — this is not a sign of weakness, it takes courage.
tbjee's accountability
We do not stop at just providing tools. Certain policies are strictly followed in how we operate the platform:
- Age verification is in place to prevent minors from creating accounts or participating in play.
- Self-exclusion requests are actioned promptly and cannot be reversed before the period ends.
- If problematic gambling patterns are identified, the support team may proactively reach out.
- Bonuses and promotional campaigns are never used to pressure players into betting or depositing more.
- Bengali-language support is available 24 hours a day, seven days a week — via live chat and email.
- Player account data and transactions are kept secure with SSL encryption.
Tips for playing responsibly
Before you start playing, ask yourself — how much can I reasonably spend today? Set that amount and stop when you reach it. Set a limit on winnings too — once you hit your target, take a break for the day.
Keep in mind that casino games and sports betting are not profitable in the long run. They are a form of entertainment. The chance of hitting a jackpot or a big win is always low, and RTP values vary depending on the type of game.
Avoid placing large bets while drinking or when you are tired. Decisions made on impulse are often the cause of significant losses. Let your family or someone close to you know that you are playing online — transparency makes it easier to keep things under control.
If you have general questions about your betting experience, check our FAQ section — you will find answers to many questions there.
Responsible Gaming — Common Questions
The questions in this section are about responsible gaming only.