tbjee's Privacy Policy
This policy gives a clear explanation of how your personal information is collected, what it is used for, and how it is kept safe.
By using the tbjee platform, you are considered to have accepted the terms set out in this privacy policy. We believe your information is your property — so you should have a full understanding of how it is used. This policy applies to our website, mobile application, and all related services.
Alongside using our services, please read tbjee's terms and conditions — as both documents complement each other and together form a complete agreement.
1 What Information We Collect
We collect various types of information when you register an account and use services on tbjee. This information falls into two main categories: what you provide directly, and what our system records automatically.
1.1 Information You Provide Directly
Information you give us during registration and account management:
- Full name and date of birth (for age verification — must be 21 or older)
- Email address and mobile number
- Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
- A copy of your national ID card or passport for identity verification
- Address and other contact details
1.2 Automatically Collected Information
When you are active on our platform, the following information may be recorded automatically:
- Device type, operating system, and browser version
- IP address and connection details
- Session duration and page visit sequence
- Transaction history and gaming activity
- Data collected through cookies and similar tracking technologies
2 Purpose of Using Your Information
tbjee uses collected information only for specific and legitimate purposes. We do not store any information unnecessarily or transfer it to third parties.
2.1 Account Management and Security
Your information is used to create, verify, and secure your account. This includes confirming your identity, preventing fraud, and blocking unauthorised access.
2.2 Processing Financial Transactions
Your financial information is needed to process deposits and withdrawals smoothly and to connect with mobile banking services (bKash, Nagad, Rocket, Upay) and bank transfers.
2.3 Providing Customer Support
Our 24/7 live chat and email support team uses your account information to resolve your issues quickly.
2.4 Ensuring Responsible Gaming
We monitor your gaming activity to maintain responsible gaming standards. If unusual gaming behaviour is detected, we may get in touch with you.
2.5 Meeting Legal and Regulatory Obligations
We are required to use your information to keep records in line with applicable law and to help prevent financial crime.
3 Data Storage and Security
tbjee applies industry-standard security measures to keep your information safe. All data is transferred through SSL (Secure Socket Layer) encryption and stored securely on our servers.
3.1 Technical Security Measures
- SSL/TLS encryption: strong encryption applied to all data transfers
- Firewall and intrusion detection systems
- Two-factor authentication (OTP)
- Regular security audits and vulnerability testing
- Encrypted database storage
3.2 Retention Period
We store your information for as long as your account is active. Even after an account is closed, certain information may need to be retained for a set period due to legal obligations. After that period, the information is securely deleted.
3.3 Staff Access Controls
Only authorised staff can access your information, and they are kept aware of their privacy responsibilities through regular training.
4 Sharing Information with Third Parties
tbjee never sells your information or transfers it to advertisers. However, sharing information with certain third parties may be necessary in specific situations to operate the service.
4.1 Payment Service Providers
The necessary information is shared with bKash, Nagad, Rocket, Upay, and the relevant institutions for bank transfers to process deposits and withdrawals. These third parties follow their own privacy policies.
4.2 Technology and Infrastructure Partners
We work with trusted technology partners for server hosting, cybersecurity, and platform maintenance. They are contractually bound to protect the confidentiality of your information.
4.3 Legal Authorities
We may be legally required to provide information to authorities to comply with court orders, government directives, or applicable law.
5 Cookies and Tracking Technologies
tbjee uses cookies and similar technologies to improve the usability of the website and app.
5.1 Essential Cookies
These cookies are essential for the basic operation of the platform — such as maintaining login sessions and performing security checks. Disabling them will prevent the platform from working properly.
5.2 Performance Cookies
These cookies tell us which pages are used most and whether any errors exist. The data collected is statistical and does not directly identify any individual.
5.3 Cookie Controls
You can manage cookies from your browser settings. Keep in mind that disabling certain cookies may limit the functionality of the platform.
6 Your Rights and Choices
tbjee believes you should have control over your information. You have the following rights:
6.1 Right to Access Your Information
You can request to know what information we hold about you. We will provide that information to you in a timely manner.
6.2 Right to Correct Your Information
If any of your information is incorrect or incomplete, you can request a correction. You can also update many details directly from the profile section of your account.
6.3 Right to Request Deletion
After closing your account, you can request that your information be deleted. However, certain information may need to be retained for a set period due to legal reasons.
6.4 Opting Out of Marketing Communications
If you do not want to receive promotional messages, you can opt out at any time — by going to your account settings or by contacting our support team.
6.5 How to Submit a Request
For any of the requests mentioned above, contact our 24/7 live chat support or write to us by email: [email protected]
7 Minor Users and Age Verification
tbjee strictly refrains from providing services to anyone under the age of 21. Appropriate identification is required at the time of registration for age verification.
If a person opens an account using a false age, the account will be suspended as soon as it is detected and action may be taken in accordance with applicable law. We are genuinely committed to protecting those under 21 from gaming.
8 International Data Transfers
Your information may be stored or processed outside Bangladesh as required for the service. In such cases, we ensure that the standard of data protection is at least equal to the standard described in this policy.
Where information is stored on international servers, contracts with third-party providers include clear data security requirements.
9 Policy Changes and Updates
tbjee reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you in advance through the platform.
Continuing to use the platform after a policy change means you have accepted the new terms. We therefore recommend reviewing this page regularly. To learn more about us, visit tbjee's about us page.
10 Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. Our privacy team will look into your matter as quickly as possible.
- 24/7 Live Chat: directly from the support section of the platform
- Email: [email protected]
Alongside this policy, visit our FAQ section for answers to general service-related questions — it has detailed explanations on many topics.